To login please enter the following information in the relevant fields on the Login page:
E-mail Address: - enter your FULL e-mail address (e.g. laura@cheerful.com).
Password: - enter the password you chose when you signed up for your account.
If you have forgotten your password you can retrieve it using the PASSWORD GENERATOR
How long can I remain logged in to my account?
You can remain logged in to your account for as long as you maintain your session in the service - If you are away from your account for more than 3 hours while logged in or if you close your browser while logged in, you will need to re-enter your username and password to re-gain access to your account. We automatically log you out in these instances to protect your account from unauthorized access.
How long can I remain logged in to my account?
You can remain logged in to your account for as long as you maintain your session in the service - If you are away from your account for more than 3 hours while logged in or if you close your browser while logged in, you will need to re-enter your username and password to re-gain access to your account. We automatically log you out in these instances to protect your account from unauthorized access.
How do I send e-mail?
To send an e-mail message please do the following:
Click "Write Message" on the Navigation Bar to the left of your screen. The Write Message screen will appear.
Enter the recipient(s) e-mail address(es) in the "To" "CC" and/or "BCC" fields. Addresses in the "BCC" field will not be visible by other recipients. Separate multiple e-mail addresses with a comma ",".
Type a subject for your message. The subject line will be visible in the recipients' Inbox when your message is delivered. You do not need to enter a Subject if you choose not to.
Type your message in the Message Box.
Once you have filled in at least one e-mail address and typed your message, click the "Send" button either above or below the text box.
For instructions on picking e-mail addresses from your Address Book, See "How do I send e-mail to people in my address book?" (Click Here) for information on adding recipients to the To, Cc and Bcc boxes using your Address Book.
Note to Forwarding members: You can send e-mail through the Web interface even if you are currently forwarding your e-mail to an external mailbox. This is useful if you are traveling and wish to send e-mail from somebody else's computer using your own return address. This way, e-mails sent will be returned directly to you instead of another account.
How do I send a message to more than one recipient?
To send a message to more than one recipient, enter each e-mail address in the "To" field and separate each address by using a comma ",".
If a particular recipient is not the primary recipient of your message, you can enter that e-mail addresses in the "CC" or "BCC" fields - separate multiple addresses with a comma ",". Addresses entered in the "BCC" field will not be visible by other recipients.
How do I use my Address Book to add recipients when sending e-mail?
There are 2 ways to use your Address Book to add e-mail recipients.
Method 1
On the Write Message page, click the "Address Book" button next to the "To" field. This will open your Address Book.
Place a check in the appropriate box (TO, CC or BCC) next to the e-mail address(es) of the recipient(s) you would like to receive your message.
Click on OK to return to the Write Message page and add the selected recipient(s).
Method 2
The second method allows you to select multiple recipients from your "Address Book" before opening the Write Message page.
To send e-mail to multiple recipients using the Address Book:
Open your Address Book by clicking the "Address Book" link on the navigation bar to the left.
Select e-mail recipients by placing a check in the appropriate box (To, Cc or Bcc) next to the relevant e-mail address.
Click the "Send to" button located at the bottom of the page.
The Write Message page will be displayed, where you can type your message.
Sending Attachments
To attach a file to your message:
Click the "Browse" button below the e-mail message text box to open the File Upload window.
Locate the file that you want to attach to the e-mail message and click on it to highlight it.
Click the "Open" button to insert the file location into the box under Step 1.
Click the "Attach" button to insert the file into your message. You will see the file listed in the Attachment window next to the Attach button.
When you send your e-mail, the attachment will be sent along with your message.
You can attach up to 3 files per message. NOTE: The maximum size for sending and receiving messages is 2MB (4MB for Mail PRO users). Depending on the size of your attachment(s), you may not be able to attach as many as three files if that causes your message to exceed the maximum message size..
To remove an attachment highlight the file you wish to remove by clicking on it once in the attachment window. Click the Remove button. The file will be deleted from the message.
Power Editor
The Power Editor allows users to send HTML formatted e-mail. This means you can format text to appear in Bold, Italic or Underlined. When an option (e.g. Bold) has been selected, the appropriate HTML tag will be inserted into your message wherever the cursor has been positioned in the text box (e.g. BOLD will result in the tag appearing) Simply write between the two "tags" for example:
This is an e-mail sent in BOLD
When the message is sent, your recipient(s) will see it like this:
This is an e-mail sent in BOLD
Saving sent messages
By default we do not save sent messages to your Sent Message folder.
To save a copy of sent messages be sure to check "Save a copy of outgoing mail in the Sent folder" You can set this as a default by clicking the "Options" link in the navigation bar to the left and selecting the "Preferences" link. On the Preferences page, check the box next "Save a copy of outgoing mail in the Sent folder".
To view previously sent messages, click the Sent Mail folder link on the navigation bar to the left. Click the subject line of any message you wish to open and read.
Saving unfinished messages
You can save unfinished (unsent) messages in your Drafts folder to finish at a later time.
To save your unsent message, click "Save Draft" on the Write Message page.
To return to your unsent message, click the "Draft" folder link on the navigation bar to the left
Click on the message Subject to open the message and complete it. When you are finished, click the "Send" button to send your message.
Replying to messages
To reply to an e-mail message received through the Web interface, please do the following:
Open the message you want to reply to (click the subject heading of the e-mail to open it).
Click "Reply" to reply to only the sender or "Reply To All" to reply to all recipients.
A message window will open that is ready for you to type your response and send. The original message will be visible and there will be a space at the top for you to type your reply. You can delete or modify the original message before sending.
You can add additional recipients or remove any you want to exclude from your reply.
When you are finished with your reply, click the "Send" button above the text box to send your message.
Blocking Mail from specific senders
You may be receiving e-mail from someone you'd rather not hear from. Instead of changing your e-mail address you can block messages from that particular sender/e-mail address.
There are two ways to block mail from specific senders:
When you have the Read Message page open you can click on the "Block Sender" link - this will automatically block e-mail from that sender.
Click the "Options" link on the navigation bar to the left. Select the "Mail Filters" link. Insert the e-mail addresses you wish to block in the "Block Senders" box. Click the "Update" button to save your list.
I am an existing e-mail forwarding user, do I need to cancel the e-mail forwarding setting now or will I be charged if I fail to do so?
There is NO need to cancel the e-mail forwarding setting if you do not wish to pay for it. We have allowed all existing free forwarding users a grace period to signup for the new pay service. If after this period you have not signed up we will turn your forwarding off. We will NOT cancel your e-mail account and you can continue to use this account free of charge by logging into our website.
Note: Your e-mail will no longer be forwarded to another e-mail account. You must read your e-mail in your Mail.com account by using the Mail.com web site.
How do I login to my e-mail account and read my e-mail?
Click here to access your e-mail account
Login to your Mail.com powered e-mail account using your e-mail address and password (If you have forgotten your password click the 'forgot your password?' link on the login page. If you are still having problems please e-mail mailhelp@staff.mail.com)
Click Inbox link on the left hand menu options.
Select a message to read by clicking on the subject line.